Privacy Policy
Last Updated: 28 June 2025 | Effective: 28 June 2025
This Privacy Policy describes how Rungwela ("we", "us", "our"), operating from 88 Thanon Thalang, Talat Yai, Mueang, Phuket 83000, Thailand, collects, uses, and protects your personal information when you visit our website or use our watch repair services. We comply with the Personal Data Protection Act B.E. 2562 (PDPA) of Thailand.
Questions about this policy can be directed to [email protected].
1. Data We Collect
Information You Provide
- Name, email address, and phone number submitted through our contact form
- Watch details and service requirements you describe in messages
- Any additional information you choose to share
Information Collected Automatically
- Browser type, device type, and operating system
- Pages visited and time spent on the site
- IP address (anonymised where possible)
- Cookie data (see our Cookie Policy)
2. How We Use Your Data
- Responding to enquiries and service requests
- Providing watch repair services and communicating about ongoing work
- Maintaining service records (with your consent)
- Improving our website based on anonymous usage data
- Complying with legal obligations under Thai law
We do not use your data for unsolicited marketing. We do not sell or rent personal data to third parties.
3. Legal Basis for Processing
- Consent: Where you have provided explicit consent, such as submitting the contact form
- Contractual necessity: Processing required to provide the service you have requested
- Legitimate interests: Improving the website and protecting against fraud
- Legal obligation: Where required by Thai law or regulatory bodies
4. Data Retention
Contact enquiry data is retained for twelve months from the date of last contact. Service records (watch condition notes, work performed) are retained for three years. You may request deletion at any time, subject to any legal retention requirements.
5. Data Protection
- Website data transmitted via HTTPS encryption
- Access to personal data restricted to staff with a business need
- Paper and electronic records stored securely on-premises
- No data stored with third-party cloud services beyond what is standard for our hosting provider
In the event of a data breach affecting your personal information, we will notify you and the relevant Thai authority within 72 hours where required by the PDPA.
6. Cookies
We use essential, analytics, and preference cookies. You can manage your preferences at any time via our Cookie Policy page.
7. Third-Party Services
We may use the following third-party services on our website:
- Google Analytics — anonymised website usage analysis
- Google Maps — embedded map for our location (no personal data transmitted)
Each third-party service operates under its own privacy policy. We are not responsible for their data practices.
8. Third-Party Links
Our website may contain links to external sites. We are not responsible for the content or privacy practices of those sites and encourage you to read their privacy notices.
9. Your Rights
Under the PDPA and applicable Thai law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent at any time (without affecting the lawfulness of prior processing)
- Object to processing based on legitimate interests
- Lodge a complaint with the Personal Data Protection Committee of Thailand
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
10. Children's Privacy
Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.
11. Changes to This Policy
We may update this policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of the website following any update constitutes acceptance of the revised policy.
12. Contact
For any data protection enquiries:
- Email: [email protected]
- Address: 88 Thanon Thalang, Talat Yai, Mueang, Phuket 83000, Thailand