Rungwela
Satisfied Rungwela customers

What Our Customers Say

Reviews from watch owners in Phuket and visiting collectors who trusted us with their pieces.

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4.9
Average rating
1,200+
Movements serviced
14 yrs
In Phuket Old Town
96%
Return customers

Customer Reviews

SC
Somchai C.
Phuket Town resident

"I brought in my grandfather's Seiko that hadn't been touched in probably eight years. Khun Anan explained everything clearly before starting, and the result was genuinely surprising. It runs well now. The written report was a thoughtful touch — I kept it with the watch."

June 2025
MH
Marcus H.
Long-stay visitor, UK

"I was staying on the island for three months and needed a water resistance check on my dive watch before doing any snorkelling. The process was thorough and the report I received was clear and useful — not just a stamp of approval. Good people, small operation."

July 2025
NP
Nattaporn P.
Phuket, watch collector

"I collect vintage automatics and have been using Rungwela for the past three years. Turnaround is honest — they give you a realistic estimate and stick to it. The one time a part took longer to source, they called me rather than waiting. That kind of communication matters."

May 2025
AK
Anna K.
Visiting, Germany

"I needed a bracelet cleaned and some light polishing done on a watch I wear daily. It came back looking considerably better without losing any of its original texture. They were also very honest about what was and wasn't worth doing — I appreciated that."

June 2025
PR
Prasong R.
Phuket, local business owner

"I have sent three different watches here over the years. The mechanical service on my ETA movement watch brought it back from running about two minutes fast a day to well within normal range. They tested it before and after and showed me the results. Straightforward and reliable."

July 2025
JW
James W.
Expat resident, Australia

"Finding a competent watch repairer in Phuket used to be difficult. Rungwela changed that for me. They serviced a vintage Omega I had been reluctant to entrust to anyone, and the result was good. The intake process, photos, estimate, communication — all well handled."

May 2025

A Few Customer Stories

Three jobs that illustrate what the process looks like in practice.

The Inherited Seiko

Challenge

A vintage automatic Seiko, inherited and unworn for eight years. The customer wasn't sure if it was worth servicing or what to expect.

What We Did

Full mechanical service, including ultrasonic cleaning and new lubricants. We found a worn click spring and replaced it. Regulation to within ten seconds per day.

Outcome

Watch running well within spec. Customer has been wearing it daily since June. Total cost: ฿5,500 plus click spring at ฿180.

The Dive Watch Before Season

Challenge

A snorkelling trip planned. Customer had a 200m-rated dive watch that hadn't been pressure tested in four years.

What We Did

Water resistance assessment, crown gasket replacement (the main issue), and full pressure test to 20 bar. Written report issued.

Outcome

Watch passed pressure test to rated depth. Customer took it snorkelling two weeks later with confidence. Total cost: ฿2,000.

The Daily Wearer

Challenge

A stainless steel watch worn daily in a market environment — surface scratches, bracelet grime, one lug mark. Customer wanted it smarter but not over-polished.

What We Did

Case brushing on satin surfaces, light polish on polished lugs, bracelet deep cleaning. We discussed and agreed scope before starting.

Outcome

Watch returned looking noticeably tidier while retaining its worn character. Customer was pleased with the conservative result. Total cost: ฿3,800.

Professional Standing

Thai Horology Guild

Member since 2014

Certified Movement Work

Formal training in mechanical calibre service

Established 2011

Fourteen years on Thanon Thalang

Recommended Locally

Phuket Old Town Business Association, 2023–24

Drop in and see for yourself

+66 76 348 217 [email protected] 88 Thanon Thalang, Phuket

Add Your Watch to the List

Assessment is the first step and there is no commitment at that stage. Bring it in and we will take a look.

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